Warranty & Refund Policy
We stand behind our products and want you to be completely satisfied with your ICE Tracer medical ID bracelet.
We are committed to providing high-quality medical ID bracelets that you can rely on. Our products come with a one-year warranty covering any defects in materials and workmanship. If you experience any issues with your bracelet due to manufacturing defects within the first year, we will repair or replace it free of charge.
What is Covered
- Defects in materials (e.g., metal, silicone, leather)
- Defects in workmanship (e.g., engraving errors, clasp issues)
What is Not Covered
- Normal wear and tear
- Damage caused by misuse or improper care
- Lost or stolen items
Making a Warranty Claim
To make a warranty claim, please contact our customer support team with your order number and a description of the issue. We may request photos of the defect to process your claim efficiently.
We want you to be completely satisfied with your purchase. If you are not happy with your medical ID bracelet, you may return it within 30 days of receipt for a full refund or exchange, subject to the conditions outlined below.
Refund Conditions
The item must be in its original condition and packaging.
Custom engraved items may be subject to a restocking fee or may not be eligible for a refund, depending on the nature of the customization.
How to Return an Item
Contact our customer support team to initiate a return.
You will receive a return authorization and instructions on how to send the item back to us.
Once we receive the returned item and verify its condition, we will process your refund to the original payment method within 7-10 business days.
If you need to exchange your bracelet for a different size or style, please follow the same steps as for a return. Indicate that you would like an exchange, and specify the new size or style you need. We will process the exchange once we receive the original item.
For warranty claims, returns, or exchanges, please contact our customer support team:
support@icetracer.com
(800) 213-4803
We are dedicated to ensuring you have a positive experience with our products and services. If you have any questions or need further assistance, please do not hesitate to reach out to us.
Ready to Get Started?
Shop with confidence knowing that your satisfaction is our priority. Get your ICE Tracer medical ID bracelet today.
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